Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS,USPS,DHL,FEDEX prepaid delivery service. All orders are vacuum sealed and discreetly packaged.

Shipping Time:

Average delivery times to most locations are between 1-3 business days, for remote locations 3-5 days depending. So, after product is ship out, the tracking number will be emailed to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx website and will give information on where the package is and when the estimated delivery time will be.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be use as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except public holidays. Please note we do not ship on Sunday. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can be also be deliver in separate shipments.

Shipping Instructions:

We ship all our products in airtight, smell-proof, Double vacuum-sealed bags. Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package. Your real address and name must be on the package to ensure proper delivery.

Shipping to major centers 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post Damaged or Lost Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at buypsychedsonline.com